FAQs: Your Questions Answered

Cats and dogs have very different natural skin pH levels, cats are about pH 6.0 and dogs about pH 7.5.   In comparison human skin is about pH 5.5.  Mr Wrinkles products are balanced to match the natural pH level of the pet they are created for, ensuring the products are much less likely to cause an imbalance in the natural microbiome of your pets skin.  For more information and research on cat and dog pH check out our blog post on the subject.

Unopened, our products have a two year shelf life.  Once opened we recommend using up the product within 6 months because we don’t use artificial preservatives.

This is a greatly debated question among hairless pet owners.  The reality is that every pet  is different, some are very oily and need baths every week or two.   Mr Wrinkles for example, gets moderately oil and seems to benefit from a bath about every two week.  However, some owners say only once a month and others even say they never bathe their pet.  Regardless of what we, or others say, you know your pet best and it won't take long to figure out what is right for them.  Just be assured that our all natural and pH specific formulas are gentle enough to use as often, or as little, as you like.

Yes, we only use natural sourced and cruelty free ingredients.  We are also proud members of the "LeapingBunny" program, the only verified cruelty-free logo of its kind.  Learn more about the LeapingBunny program

Yes, we do!

We have three tiers of subscription discounts based on the frequency of delivery.  They auto renew and you can skip or pause anytime.

Unopened and undamaged products can be returned within 30 days.  We also offer a 90-day Happy Paw Promise money back satisfaction guarantee to first time customers. Learn more about refunds and return in our refund policy.

Our Happy Paws Promise is our amazing 90-day money back guarantee available to all first-time buyers.  Your satisfaction is our utmost priority, and we'll ensure that you're a happy customer!  Learn more about our Happy Paws Promise.

We offer free standard shipping on all pruduct purchases within the US and Canada.  Learn more in our shipping policy.

We try to ship within 1-2 business days and depending on your location you should receive your order within 5-10 business days.   Learn more in our shipping policy.