Shipping policy
FREE SHIPPING ON MOST ORDERS!
We believe in pampering your pet without piling on fees. Spend a little more, and we’ll handle the shipping for you! 🐾
FREE STANDARD (3-5 Business Day) SHIPPING MINIMUMS
Enjoy free standard shipping when your order exceeds the following minimums:
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United States: Orders over $55 USD
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Canada: Orders over $65 CAD
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United Kingdom: Orders over £35 GBP UK Launch Event — Free shipping on all UK orders until August 18th, 2026. Standard free shipping threshold applies after this date.
ORDERS UNDER THE MINIMUM
For orders below the free shipping threshold, a flat shipping fee applies:
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$10 USD (United States)
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$10 CAD (Canada)
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£5 GBP (United Kingdom)
Stock up on your Sphynx’s favorites to unlock free shipping and more value for your order!
EXPEDITED SHIPPING
Expedited shipping options may be available at checkout, depending on your location. If available, costs and delivery times will be displayed at checkout.
PROCESSING TIME
We process orders promptly!
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Orders placed before 2 PM (Pacific-UTC/GMT -8) will begin processing the same day.
- Orders placed after 2 PM (Pacific-UTC/GMT -8) will begin processing the next day.
IMPORTANT NOTICE FOR INTERNATIONAL DELIVERIES
To ensure a smooth delivery experience:
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Double-check your shipping address: Please ensure your shipping address is accurate and complete before placing your order.
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Provide a secure delivery location: Shipments may be left at your door or in another accessible location if no one is available to receive them. Undeliverable shipments cannot be refunded due to shipping restrictions.
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Your order may incur import duties, taxes, or VAT upon arrival in your country. These charges are the customer’s responsibility. Mr. Wrinkles Inc. cannot control or cover these fees.
We recommend choosing an address where deliveries can be safely received. If you have questions or need help, please contact us at info@mrwrinkles.com.
IMPORT DUTIES AND TAXES
International orders outside of Canada, USA, or the UK may incur import duties, taxes, or VAT upon arrival in your country. These charges are the customer’s responsibility. Mr Wrinkles Inc. cannot control or cover these fees.
DAMAGED ITEMS
If your order arrives damaged, we’re here to help. Email us at support@mrwrinkles.com with:
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Your order number
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Photos of the damaged items
We handle these situations on a case-by-case basis and strive to resolve them to your satisfaction.
CONTACT US
Have questions? Our team is happy to assist you!
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Email us at info@mrwrinkles.com.